Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at charliemarlton@outlook.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at charliemarlton@outlook.com.
Damaged Products: A full refund or replacement is provided for items that arrive damaged. All refund or replacement requests for damaged products will need to be validated through photo or video evidence
Incorrect or Missing Products: Full refund or replacement for items that were incorrect or missing, provided photo or video evidence is submitted within the 30 day time frame.
Order Cancellation: A full refund is available for orders canceled before they are processed or shipped by the warehouse. Certain orders
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, Such as our lifting chalk We also do not accept returns if you change your mind about the product and no longer want it. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Delivered Orders: We will not process refunds or replacements if tracking information indicates the order was delivered. In cases where the package was not received, a non-delivery certification from the relevant postal or courier authority is required for refund or replacement.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Important Notes:
-refunds will only be issued for the following delivery failure, damage, missing or incorrect items
-All evidence (photos, videos, certifications) are required
-you must submit a request within 30days of making the payment
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at charliemarlton@outlook.com.